FAQ
Got a question? You'll probably find your answer in here.
Orders and Delivery
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Once your order is shipped, you will receive a tracking number via email to monitor your shipment's progress.
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Delivery times vary based on your location and shipping method. Check the estimated delivery time at checkout. Alternatively you can view our Delivery & Returns page.
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If your order hasn't arrived within the estimated time, please contact our customer service for assistance.
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We offer standard and next-day delivery for mainland UK and international delivery. Details are available at checkout or alternatively, you can refer to our Delivery & Returns page.
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Yes, we ship to various countries worldwide! International shipping options are available at checkout.
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Reach out to us via email at info@grlsclubldn.com.
Returns and exchanges
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We accept returns within 30 days of purchase. Items must be unused and in original condition. Refer to our Returns Policy for details.
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Yes, exchanges are possible for different sizes or colours. Contact our customer service at info@grlsclub.com to process an exchange.
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Refunds are processed within a few days of receiving your return. The amount will be credited back to your original payment method.
Products and stock
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Refer to our AI Size Assistant on each product page for detailed measurements and fit tips.
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Follow the care instructions on the garment label for the best results. Generally, we recommend gentle washing and air drying.
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Sign up for restock notifications on the product page, and we’ll alert you when the item is back in stock.
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Purchase gift cards directly from our website under the "Gift Cards" section in the footer at the bottom. Alternatively, you can click here.
Payment and security
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We accept major credit cards, Klarna, PayPal, Shop Pay and other popular payment methods listed at checkout and in the footer at the bottom.
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Only one discount code can be applied per order.
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Yes, we use secure encryption technology to protect your payment information.
Account and contact
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We offer password-less accounts to save you the headache of remembering your login credentials. Click on the Profile Icon next to the cart (Browsing on mobile? Choose "Log in" from the top left pullout menu) on the top right and you can enter your email where we will send a one-time passcode to confirm your identity. From here, all previous & current orders will be available to view.
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Reach out to us via email at info@grlsclubldn.com.
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No need to! Our password-less login system means you just need to verify your identify with a one-time passcode sent to your email when you go to log in.
Promotions and offers
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Subscribe to our newsletter and follow us on social media for the latest updates.
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Yes, you can purchase gift cards on our website in various denominations. Find out more here.